Ian Cottam, Peter Kawalek, Duncan R. Shaw. A Local Government CRM Maturity Model: a component in the transformational change of UK councils. In 10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004. pages 132, Association for Information Systems, 2004. [doi]
@inproceedings{CottamKS04,
title = {A Local Government CRM Maturity Model: a component in the transformational change of UK councils},
author = {Ian Cottam and Peter Kawalek and Duncan R. Shaw},
year = {2004},
url = {http://aisel.aisnet.org/amcis2004/132},
researchr = {https://researchr.org/publication/CottamKS04},
cites = {0},
citedby = {0},
pages = {132},
booktitle = {10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004},
publisher = {Association for Information Systems},
}