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Top down and bottom up management of BPR

Jane F. Craig, Philip Yetton. Top down and bottom up management of BPR. In Bernard C. Glasson, Igor Hawryszkiewycz, Alan Underwood, Ron Weber, editors, Business Process Re-Engineering: Information Systems Opportunities and Challenges, Proceedings of the IFIP TC8 Open Conference on Business Re-engineering: Information Systems Opportunities and Challenges, Queensland Gold Cost, Australia, 8-11 May, 1994. Volume A-54 of IFIP Transactions, pages 201-210, Elsevier, 1994.

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