Rachel Cuthbert, Paris Pennesi, Duncan McFarlane. A Case Study Approach to Examining Service Information Requirements. In Michael Barrett, Elizabeth J. Davidson, Catherine A. Middleton, Janice I. DeGross, editors, Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century - IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada. Volume 267 of IFIP Advances in Information and Communication Technology, pages 383-385, Springer, 2008. [doi]
Abstract is missing.