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Ein Referenzmodell zur Beschreibung der Geschäftsprozesse von After-Sales-Dienstleistungen

Wilhelm Dangelmaier, Andreas Emmrich, Tobias Gajewski, Jens Heidenreich. Ein Referenzmodell zur Beschreibung der Geschäftsprozesse von After-Sales-Dienstleistungen. In Jörg Becker, Patrick Delfmann, editors, Referenzmodellierung - Grundlagen, Techniken und domänenbezogene Anwendung [RefMod-Tagung 2004]. pages 73-97, Physika Verlag, 2004.

Authors

Wilhelm Dangelmaier

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Andreas Emmrich

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Tobias Gajewski

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Jens Heidenreich

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