David Dearth. Every user is not amiable. In John H. Esbin, Lynn Bellamy, M. Lloyd Edwards, Bill Decker, Al Roberts, Anne Adair, editors, Proceedings of the 5th annual ACM SIGUCCS conference on User services, Kansas City, Missouri, USA, November 6-9, 1977. pages 147-149, ACM, 1977. [doi]
Abstract is missing.