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How to build a help desk that floats

Pam Deavers-Claspell. How to build a help desk that floats. In Penelope Crane, editor, Proceedings of the 16th annual ACM SIGUCCS Conference on User Services, Long Beach, CA, USA, October 30 - November 02, 1988. pages 219-223, ACM, 1988. [doi]

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