Table of Contents

• Helping the rest of them: the unique consulting meeds of the Macintosh userDoug Heacock. 1-6 [doi]
• Reference interviews and the computing center help deskKristin M. Evenson. 7-11 [doi]
• The role and responsibility of the consultantEileen Driscoll. 13-17 [doi]
• Why desktop publishing is not a panaceaPamela J. Purcell. 19-21 [doi]
• Graphic design tips for desktop publishersKenneth E. Gadomski. 23 [doi]
• Is desktop publishing really for every desktop?Paul Christian. 25-31 [doi]
• The changing of the guard: a case study of change in computingAlison Hartman, Thomas A. Gerace, Cliff Woodruff, J. E. Diem. 33-39 [doi]
• User services - a british perspectiveTerry Morrow. 41-47 [doi]
• I didn't even know it was user servicesMarlene R. Pratto, Judy H. Martin. 49-53 [doi]
• Distributed training: the MSU computer laboratory departmental trainer program's second yearBill Brown, Marilyn Everingham. 55-63 [doi]
• Great expectations and the reality of university computing resourcesWilliam Padilla, Barbara Rigg-Healy. 65-69 [doi]
• CAREing for users at Syracuse UniversityBruce Derr, Cathy Ladd. 71-75 [doi]
• The crystal ball of research: how to use it to learn about the user communitySusan Grajek. 77-80 [doi]
• Charting the course of a user survey that will rock the boatSue Stager. 81-89 [doi]
• An empirical study of user satisfaction with a microcomputer-based campus-wideTimothy J. Foley, Monica A. Newman. 91-100 [doi]
• Why a supercomputer is like a Burger KingLandy Manderson. 101-104 [doi]
• The Mississippi supercomputer project or what's a nice machine like you doing ina place like Mississippi?Krista H. Vernon. 105-110 [doi]
• From user to client services; making the transition for supercomputingStephanie S. Goodwin, John C. Vukelich. 111-115 [doi]
• Implementing computer-based systemsGerard McCartney. 117-122 [doi]
• Planning student laboratories - what isn't new?Lisa Covi. 123-129 [doi]
• The evolution of user servicesRichard B. Garret. 131-137 [doi]
• New wine in old skins, or, was all this ferment really necessary?Sally Webster. 139-144 [doi]
• Quo Vidas, professorPaula Rosen. 145-149 [doi]
• Software engineering meets user services: a methodology for developing userRobin Mayne. 151-163 [doi]
• Establishing a computing assistance centreJon H. Nightingale. 165-171 [doi]
• The many faces of faculty computing assistancePhyllis Kent, Beth Ruffo. 173-176 [doi]
• San Diego supercomputer center: an overviewDan Sulzbach. 177-178 [doi]
• Learning the ways: the enculturation of SDSC usersMarsha Jovanovic. 179-183 [doi]
• Super consulting for supercomputer users: a philosophy of user supportThomas E. Hilinski. 185-187 [doi]
• Information in the air and in the waveJayne Waggoner. 189-191 [doi]
• What about training: rinnnnnnnng, rinnnnnnnng, rinnnnnnnnChristine Martin. 193-195 [doi]
• Supercomputer applications: helping users cope with tough programming problemsJack Rogers. 197-199 [doi]
• Navigating through a sea of information: an experiment in the development of an expert system for consulting questionsArnold Alagar. 201-203 [doi]
• Creating a new masthead for gather/scatter: the untold storyStephanie Sides, Stephan Lamont. 205-209 [doi]
• Discovering a treasure in part-time consultants to keep an instructional program afloatDiane Jung-Gribble, Carolynne Lambert. 211-217 [doi]
• How to build a help desk that floatsPam Deavers-Claspell. 219-223 [doi]
• The campus microcenterKathy Hunter. 225-228 [doi]
• Starting and maintaining a computing resource center: lessons we've learnedLynne O'Brien. 229-233 [doi]
• Still sailing (and bailing): managing unexpected change in user supportElizabeth L. Johnson. 235-241 [doi]
• Running a campus bulletin board systemGlenn Zwinger. 243-246 [doi]
• Advisor - an electronic mail consulting serviceChris A. Thyberg. 247-255 [doi]
• Mail server for PC usersTakayuki Kushida, Noriyuki Shimizu. 257-265 [doi]
• Our "miracle": self-supporting student microcomputer labsKaren Stallworth, Jim Strasma. 267-277 [doi]
• Co-operation of a Macintosh laboratory for Rensselaer's technical writing programSharon Roy. 279-286 [doi]
• Policy, expections, problems. The DePauw experience with allocating workstationsto every faculty memberJennis Pruett. 287-293 [doi]
• Software piracy: stopping it before it stops youMark B. Johnson. 295-299 [doi]
• Integrating advanced workstations into a college curriculum: a panel presentationAnne Judd. 301-312 [doi]
• Local area networks: sailing from the past to the present and into the futureToby P. Gelman. 303-311 [doi]
• A self-service PC-LAN-or-how many ways are there to insert a diskette in a drive?Alan Federman. 313-322 [doi]
• Network's design allows seamless integration into existing microcomputer labThomas A. Gerace. 319-327 [doi]
• A new model for user services: distributed supportMichael R. Pear. 323-327 [doi]
• Keeping a consulting system on courseStephen C. Andrade, Kathleen S. Brown. 329-340 [doi]
• Automated facilities schedulingDavid S. Condrey, Cynthia J. Calcutt. 341-349 [doi]
• CCNEWS: an online forum for newsletter editorsDaniel A. Updegrove, Sheldon B. Smith, Wendy Rickard Bollentin. 351-358 [doi]
• Hypermedia: a face lift for presentation research and development: a user services functionRichard W. Barone. 359-361 [doi]
• Hypermedia, help and how-toRick Ells. 363-368 [doi]
• Spreading the word: funding faculty to train faculty in the California State UniversitySusan Archer, James Fleming, Gary Jones. 369-371 [doi]
• To DOS or not to DOSWilliam B. Miller. 373-376 [doi]
• Teaching users to fish: hooks, lines and sinkers for reading computer documentatDenise A. Troll. 377-382 [doi]
• The impact of networking on university computer centersJulie A. Bernard. 383-386 [doi]
• A suppport strategy for users of a campus-wide local area networkStephen M. Poltz, Scott W. Smith, David W. Ballowe. 387-392 [doi]
• Introducing desktop publishing to a university community: an expositionMary K. Viner. 393-400 [doi]
• Desktop publishing and user services; moment in the evolution of user support documentation at UNHMerrill Black. 401-404 [doi]
• Computer usage patterns on a computing intensive campusLinda Brown, Phillip J. Heeler, Jon Rickman, Sean Sheil. 405-421 [doi]
• The evolution of microcomputer laboratory services at the University of Notre Dame423-425 [doi]
• Three steps of better documentationBarbara Cunningham, Mary Beth Commisso. 427-433 [doi]
• User services consulting supportr tools at the NASA numerical aerodynamic simulaChristopher Willard, Jacques Middlecoff, Leslie Hart, Robert Eckert. 437-442 [doi]