Timothy J. Foley, Monica A. Newman. An empirical study of user satisfaction with a microcomputer-based campus-wide. In Penelope Crane, editor, Proceedings of the 16th annual ACM SIGUCCS Conference on User Services, Long Beach, CA, USA, October 30 - November 02, 1988. pages 91-100, ACM, 1988. [doi]
Abstract is missing.