Accurate Predictions, Invalid Recommendations: Lessons Learned at the Dutch Social Security Institute UWV

Marcus Dees, Massimiliano de Leoni, Wil M. P. van der Aalst, Hajo A. Reijers. Accurate Predictions, Invalid Recommendations: Lessons Learned at the Dutch Social Security Institute UWV. In Jan vom Brocke, Jan Mendling, Michael Rosemann, editors, Business Process Management Cases Vol. 2, Digital Transformation - Strategy, Processes and Execution. pages 165-178, Springer, 2021. [doi]

Abstract

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