Vikas Deora, Jianhua Shao, W. A. Gray, N. J. Fiddian. A Quality of Service Management Framework Based on User Expectations. In Maria E. Orlowska, Sanjiva Weerawarana, Mike P. Papazoglou, Jian Yang, editors, Service-Oriented Computing - ICSOC 2003, First International Conference, Trento, Italy, December 15-18, 2003, Proceedings. Volume 2910 of Lecture Notes in Computer Science, pages 104-114, Springer, 2003. [doi]
Abstract is missing.