Frank Devine, John Bicheno. Creating Employee 'Pull' for Improvement: Rapid, Mass Engagement for Sustained Lean. In Monica Rossi, Matteo Rossini, Sergio Terzi, editors, Proceedings of the 6th European Lean Educator Conference - ELEC 2019, 11-13 November, 2019, Milan, Italy. Volume 122 of Lecture Notes in Networks and Systems, pages 57-66, Springer, 2019. [doi]
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