Eric Dover, Deborah Whitten. The Help Center of the New American University, it's IT and Beyond. In Cate Lyon, Kristen Dietiker, Chris Wiesemann, editors, Proceedings of the 2017 ACM Annual Conference on SIGUCCS, Seattle, WA, USA, October 1-4, 2017. pages 31-35, ACM, 2017. [doi]
Abstract is missing.