Abstract is missing.
- Creating, Implementing, and Maintaining Successful Classroom DesignJohn Anderson, Adrian Peterson, Robert Bishop. 1-5 [doi]
- The Power of PowerShell: Examples of how PowerShell Scripts can Supplement a Patch Management System to Solve Unusual ProblemsTimothy Palumbo. 7-14 [doi]
- Building an In-house Leadership and Management Development ProgramDeyu Hu. 15-18 [doi]
- Transitioning from Blackboard to Moodle amidst Natural Disaster: Faculty and Students PerceptionsAjayi Ekuase-Anwansedo, Jose Noguera, Brandon Dumas. 19-22 [doi]
- Trying it Out with College Library: The Role of Beta-testing and the Pilot Process in Establishing Successful ServicesJeremiah Ray, Crague Cook. 23-29 [doi]
- The Help Center of the New American University, it's IT and BeyondEric Dover, Deborah Whitten. 31-35 [doi]
- A Touchless Gestural System for Extended Information Access Within a CampusSalvatore Sorce, Vito Gentile, Cristina Enea, Antonio Gentile, Alessio Malizia, Fabrizio Milazzo. 37-43 [doi]
- Maintaining Effective Collaboration: Supporting a Shared Library System Across 39 Academic InstitutionsRay Laura Henry. 45-50 [doi]
- A Leadership FrameworkAdam Buchwald, Kelly Wainwright. 51-55 [doi]
- Taking the Guesswork Out of Lab ManagementKenneth Drake-Sargent, Michael Hyde, Dustin Jones, Brandon Bybee. 57-60 [doi]
- Augmented and Virtual Reality: Discovering Their Uses in Natural Science Classrooms and BeyondAustun Ables. 61-65 [doi]
- Jetstream: A Cloud System Enabling Learning in Higher Education CommunitiesJeremy Fischer, David Y. Hancock, John Michael Lowe, George W. Turner, Winona Snapp-Childs, Craig A. Stewart. 67-72 [doi]
- Scratching the Surface of Windows Server 2016 and System Center Configuration Manager Current BranchMuhammed Naazer Ashraf. 73-79 [doi]
- The Student Levels ProjectKelly Wainwright, Steve McCurry. 81-84 [doi]
- Leveraging the 24x7 Operations Center to Extend Help Desk Service HoursWilliam Stirling, Terrie Schrudder. 85-88 [doi]
- You Know You Want to Read This: Communicating Effectively in Tech SupportRobert H. Guissanie Jr.. 89-93 [doi]
- Beyond Geek Speak: Dedicated Communications Expert is Critical to a Successful Campus IT ShopVicki L. Smith. 95-99 [doi]
- Intentional Transparency: How to Develop One Service Catalog for All IT ServicesElizabeth Rugg. 101-104 [doi]
- New Educational ICT Environment with Cloud in Kyushu UniversityNaomi Fujimura, Satoshi Hashikura. 105-108 [doi]
- Our Experience with Introducing Microsoft Office 365 in Kyushu UniversityYoshiaki Kasahara, Takao Shimayoshi, Masahiro Obana, Naomi Fujimura. 109-112 [doi]
- Calling Up IT ProspectsAngel C. Williams. 113-114 [doi]
- First Year's Efforts and Operational Results of BYOD Action in TUAT with New Style Virtual Computer ClassroomKazuhiro Mishima, Takeshi Sakurada, Yoshikazu Kawamura, Yoichi Hagiwara. 115-118 [doi]
- Conquering Student PrintingBrian Yulke. 119-121 [doi]
- From eLearning to eScience: Building a Service Oriented Architecture to Support ResearchMarius Politze, Thomas Eifert. 123-125 [doi]
- Games: Facilitating Communications Training (and Fun)Eric Handler. 127-128 [doi]
- Producing Video Clips for Information Ethics and Security in Higher EducationTomohito Wada, Izumi Fuse, Shigeto Okabe, Tatsumi Takeo, Hiroshi Ueda, Tetsutaro Uehara, Michio Nakanishi, Takahiro Tagawa, Ikuya Murata. 129-131 [doi]
- Management of Carrying PC Terminals and Initialization of User Directory by Shifts for StudentsMasayuki Mori, Hideo Masuda, Takayuki Nagai. 133-137 [doi]
- Developing a Help Desk Board GameCasey Babcock. 139-144 [doi]
- Increasing Security by Focusing on EndpointsBeth Rugg, Brandon DeLeeuw. 145-148 [doi]
- Ready, Set, GOOGLE!Phedra Henninger. 149-156 [doi]
- Understaffed?: A Case Study in Empowering a User Community to Get a Large Project DoneAmanda Johnson, Brennan Atchison. 157-161 [doi]
- Giving More Effective FeedbackElla Tschopik. 163-164 [doi]
- Fostering Independence: Project Work for Student TechniciansKendra Strode. 165-171 [doi]
- Monitoring Servers, With a Little Help from my BotsTakashi Yamanoue. 173-180 [doi]
- Is Imaging Down?: Developing and Supporting a Large Scale Laptop Checkout ProgramSean Griffin, Alex Davis. 181-185 [doi]
- Client Driven Change ManagementJuliana Perry, Melissa Cresswell. 187-190 [doi]
- What's Your Story?Casey Davis. 191-194 [doi]
- Connecting Students to Life Beyond the Campus Walls: How I Developed a Training Program to Prepare Students for Life in theRobert G. Fricke. 195-201 [doi]
- Delivering Tomorrow's Workspace: Reimagining Application and Desktop Delivery StrategiesMuhammed Naazer Ashraf. 203-208 [doi]