Andy Dow, Rob Comber, John Vines. Between Grassroots and the Hierarchy: Lessons Learned from the Design of a Public Services Directory. In Regan L. Mandryk, Mark Hancock, Mark Perry, Anna L. Cox, editors, Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, QC, Canada, April 21-26, 2018. pages 442, ACM, 2018. [doi]
Abstract is missing.