Dan Dragan, Thomas Gringel, Jane Hall, Richard O. Sinnott, Michael Tschichholz, Wilhelm Vortisch. Integrated Trouble Management to Support Service Quality Assurance in a Multi-provider Context. In Jaime Delgado, George D. Stamoulis, Alvin P. Mullery, Didoe Prevedourou, Keith Start, editors, Telecommunications and IT Convergence Towards Service E-volution, 7th International Conference on Intelligence and Services in Networks, IS&N 2000, Athens, Greece, February 23-25, 2000, Proceedings. Volume 1774 of Lecture Notes in Computer Science, pages 117-132, Springer, 2000.
Abstract is missing.