Luce Drouet, Carine Lallemand. Empathy in Service Design: Prompting Employees' Empathy with Users through Love and Breakup Declarations. In Marta E. Cecchinato, Marios Constantinides, Sandy Gould, Carine Lallemand, Mohit Jain, editors, Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work, CHIWORK 2024, Newcastle upon Tyne, United Kingdom, June 25-27, 2024. ACM, 2024. [doi]
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