R. T. Dutton, John C. Foster, Mervyn A. Jack, F. W. M. Stentiford. Identifying usability attributes of automated telephone services. In Third European Conference on Speech Communication and Technology, EUROSPEECH 1993, Berlin, Germany, September 22-25, 1993. pages 1335-1338, ISCA, 1993. [doi]
Abstract is missing.