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R. T. Dutton, John C. Foster, Mervyn A. Jack, F. W. M. Stentiford. Identifying usability attributes of automated telephone services. In Third European Conference on Speech Communication and Technology, EUROSPEECH 1993, Berlin, Germany, September 22-25, 1993. pages 1335-1338, ISCA, 1993. [doi]

The following publications are possibly variants of this publication:

Identifying salient usability attributes for automated telephone servicesStephen Love, R. T. Dutton, John C. Foster, Mervyn A. Jack, F. W. M. Stentiford. interspeech 1994: 1307-1310 [doi]

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