Lena Eckstein, Niklas Kühl 0001, Gerhard Satzger. Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems. In Maria Maleshkova, Niklas Kühl 0001, Philipp Jussen, editors, Smart Service Management - Design Guidelines and Best Practices. pages 167-178, Springer, 2020. [doi]
Abstract is missing.