Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter

Chad Edwards, Autumn Edwards, Patric R. Spence, Ashleigh K. Shelton. Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter. Computers in Human Behavior, 33:372-376, 2014. [doi]

Authors

Chad Edwards

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Autumn Edwards

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Patric R. Spence

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Ashleigh K. Shelton

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