Chad Edwards, Autumn Edwards, Patric R. Spence, Ashleigh K. Shelton. Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter. Computers in Human Behavior, 33:372-376, 2014. [doi]
@article{EdwardsESS14,
title = {Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter},
author = {Chad Edwards and Autumn Edwards and Patric R. Spence and Ashleigh K. Shelton},
year = {2014},
doi = {10.1016/j.chb.2013.08.013},
url = {http://dx.doi.org/10.1016/j.chb.2013.08.013},
researchr = {https://researchr.org/publication/EdwardsESS14},
cites = {0},
citedby = {0},
journal = {Computers in Human Behavior},
volume = {33},
pages = {372-376},
}