Keith B. Erekson, Stephen G. Lewis. Because we have better things to do: automating common support tasks. In Alex Nagorski, Gordana Brouilette, Carol Rhodes, editors, Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006. pages 105-110, ACM, 2006. [doi]
Abstract is missing.