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Measuring Performance in Knowledge-intensive Processes

Bedilia Estrada-Torres, Pedro Henrique Piccoli Richetti, Adela del-Río-Ortega, Fernanda Araujo Baião, Manuel Resinas, Flávia Maria Santoro, Antonio Ruiz Cortés. Measuring Performance in Knowledge-intensive Processes. ACM Trans. Internet Techn., 19(1), 2019. [doi]

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