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The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting

Alireza Faed, Pedram Radmand, Alex Talevski. The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting. In Fatos Xhafa, Leonard Barolli, Hiroaki Nishino, Markus Aleksy, editors, 3PGCIC 2010, International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, Fukuoka Institute of Technology, Fukuoka, Japan, 4-6 November 2010. pages 140-148, IEEE Computer Society, 2010. [doi]

Authors

Alireza Faed

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Pedram Radmand

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Alex Talevski

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