Alireza Faed, Pedram Radmand, Alex Talevski. The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting. In Fatos Xhafa, Leonard Barolli, Hiroaki Nishino, Markus Aleksy, editors, 3PGCIC 2010, International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, Fukuoka Institute of Technology, Fukuoka, Japan, 4-6 November 2010. pages 140-148, IEEE Computer Society, 2010. [doi]
Abstract is missing.