Alireza Faed, Pedram Radmand, Alex Talevski. The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting. In Fatos Xhafa, Leonard Barolli, Hiroaki Nishino, Markus Aleksy, editors, 3PGCIC 2010, International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, Fukuoka Institute of Technology, Fukuoka, Japan, 4-6 November 2010. pages 140-148, IEEE Computer Society, 2010. [doi]
@inproceedings{FaedRT10,
title = {The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting},
author = {Alireza Faed and Pedram Radmand and Alex Talevski},
year = {2010},
doi = {10.1109/3PGCIC.2010.26},
url = {http://dx.doi.org/10.1109/3PGCIC.2010.26},
researchr = {https://researchr.org/publication/FaedRT10},
cites = {0},
citedby = {0},
pages = {140-148},
booktitle = {3PGCIC 2010, International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, Fukuoka Institute of Technology, Fukuoka, Japan, 4-6 November 2010},
editor = {Fatos Xhafa and Leonard Barolli and Hiroaki Nishino and Markus Aleksy},
publisher = {IEEE Computer Society},
}