Maria Laura De Filippis, Stefano Federici, Maria Laura Mele, Simone Borsci, Marco Bracalenti, Giancarlo Gaudino, Antonello Cocco, Massimo Amendola, Emilio Simonetti. Preliminary Results of a Systematic Review: Quality Assessment of Conversational Agents (Chatbots) for People with Disabilities or Special Needs. In Klaus Miesenberger, Roberto Manduchi, Mario Covarrubias Rodriguez, Petr Penáz, editors, Computers Helping People with Special Needs - 17th International Conference, ICCHP 2020, Lecco, Italy, September 9-11, 2020, Proceedings, Part I. Volume 12376 of Lecture Notes in Computer Science, pages 250-257, Springer, 2020. [doi]
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