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Quality process and Knowledge Management Issues for the University Information Systems Management

Sigrun Fredenucci, Annick Bernard. Quality process and Knowledge Management Issues for the University Information Systems Management. In Jan von Knop, Peter Schirmbacher, Viljan Mahnic, editors, The Changing Universities - The Role of Technology, The 7th International Conference of European University Information Systems, March 28-30, 2001, Berlin, Germany, Proceedings. Volume 13 of LNI, pages 153-158, GI, 2001.

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