Human vs. Automated data annotation: Labeling the data set for an ML-driven support ticket classifier

Simon Fuchs, Janik Schnellbach, Holger Wittges, Helmut Krcmar. Human vs. Automated data annotation: Labeling the data set for an ML-driven support ticket classifier. Data \& Knowledge Engineering, 162:102534, 2026. [doi]

Authors

Simon Fuchs

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Janik Schnellbach

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Holger Wittges

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Helmut Krcmar

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