Simon Fuchs, Janik Schnellbach, Holger Wittges, Helmut Krcmar. Human vs. Automated data annotation: Labeling the data set for an ML-driven support ticket classifier. Data \& Knowledge Engineering, 162:102534, 2026. [doi]
@article{FuchsSWK26,
title = {Human vs. Automated data annotation: Labeling the data set for an ML-driven support ticket classifier},
author = {Simon Fuchs and Janik Schnellbach and Holger Wittges and Helmut Krcmar},
year = {2026},
doi = {10.1016/j.datak.2025.102534},
url = {https://doi.org/10.1016/j.datak.2025.102534},
researchr = {https://researchr.org/publication/FuchsSWK26},
cites = {0},
citedby = {0},
journal = {Data \& Knowledge Engineering},
volume = {162},
pages = {102534},
}