Kristin Skeide Fuglerud. ICT Services for Every Citizen: The Challenge of Gaps in User Knowledge. In Constantine Stephanidis, editor, Universal Access in Human-Computer Interaction. Addressing Diversity, 5th International Conference, UAHCI 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings, Part I. Volume 5614 of Lecture Notes in Computer Science, pages 38-47, Springer, 2009. [doi]
Abstract is missing.