Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction - researchr publication authors

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Shinobu Fujita, Kazuyoshi Hidaka. Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction. In Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka, editors, Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013. pages 151-158, Springer, 2013. [doi]

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