Shinobu Fujita, Kazuyoshi Hidaka. Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction. In Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka, editors, Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013. pages 151-158, Springer, 2013. [doi]
@inproceedings{FujitaH13,
title = {Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction},
author = {Shinobu Fujita and Kazuyoshi Hidaka},
year = {2013},
doi = {10.1007/978-4-431-54816-4_17},
url = {https://doi.org/10.1007/978-4-431-54816-4_17},
researchr = {https://researchr.org/publication/FujitaH13},
cites = {0},
citedby = {0},
pages = {151-158},
booktitle = {Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013},
editor = {Masaaki Mochimaru and Kanji Ueda and Takeshi Takenaka},
publisher = {Springer},
isbn = {978-4-431-54816-4},
}