Abstract is missing.
- Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese RestaurantTomohiro Fukuhara, Ryuhei Tenmoku, Takashi Okuma, Ryoko Ueoka, Masanori Takehara, Takeshi Kurata. 3-13 [doi]
- Design Procedure and Improvement of a Mathematical Modeling to Estimate Customer SatisfactionSatoshi Suzuki, Masaya Ando, Hiroshi Hashimoto, Hajime Asama. 15-23 [doi]
- PDRplus: Human Behaviour Sensing Method for Service Field AnalysisKoji Makita, Masakatsu Kourogi, Tomoya Ishikawa, Takashi Okuma, Takeshi Kurata. 25-30 [doi]
- Serviceological View of the Development of a Person Trip Survey ApplicationKeiji Hirata 0001, Shoji Sano, Yoh Shiraishi, Hitoshi Matsubara, Hideyuki Nakashima. 33-38 [doi]
- Modeling and Multi-agent Simulation of Bicycle SharingShota Shimizu, Kenju Akai, Nariaki Nishino. 39-46 [doi]
- Modeling Shop Mix Problems as Pareto Optimization Considering Consumer PreferenceKeita Kodama, Nariaki Nishino, Takeshi Takenaka, Hitoshi Koshiba. 47-54 [doi]
- New Mechanism for Matching Service in Perishable Goods Trade: An Approach Using Economic ExperimentsKenju Akai, Kengo Hayashida, Nariaki Nishino. 55-67 [doi]
- Analysis of Service Network in Terms of the Synchronization of Body Movements During Face-to-Face CommunicationBujie Xu, Ken-ichiro Ogawa, Naoki Higo, Taiki Ogata, Takayuki Nozawa, Koji Ara, Kazuo Yano, Yoshihiro Miyake. 69-74 [doi]
- Constructing Required Functions of Tourism Service Based on Tourists' Expectancy in Trip PlanningSatoshi Shimada, Taiki Ogata, Jun Ota, Tatsunori Hara. 77-83 [doi]
- Proposal of International Conference Promotion: Destination Branding and Risk Management by a Network of Conference CentresMayumi J. Hikita, Hiroshi G. Okuno. 85-95 [doi]
- A Web 2.0 Platform for Product-Service System ManagementMeira Levy, Reuven Karni. 99-106 [doi]
- EDIPS: Effective and Enjoyable Product-Service System Design Education Through Active ThinkingKentaro Uei, Yutaro Nemoto, Yoshiki Shimomura. 107-116 [doi]
- Incorporation of Product/Service System Concept in R&D for Complex Products and SystemsAmir Taabodi, Tomohiko Sakao, Mattias Lindahl. 117-124 [doi]
- Product-Service Portfolio Configuration vs. Economic and Financial Results: An Empirical Analysis in the Italian Truck IndustryPaolo Gaiardelli, Giuditta Pezzotta, Barbara Resta, Lucrezia Songini. 125-132 [doi]
- Proposal of Handover System for Care Workers Using Community IntelligenceTakuichi Nishimura, Tomohiro Fukuhara, Kosuke C. Yamada, Masahiro Hamasaki, Masato Nakajima, Hiroyasu Miwa, Kentaro Watanabe, Ken Fukuda, Yoichi Motomura. 135-142 [doi]
- Modelling and Simulating Complicated Service Networks in Health CarePeter Ylén, Ossi Koivula, Joona Tuovinen, Jukka Ranta. 143-149 [doi]
- Patient Context: A New Concept for Gap Model to Understand Patient SatisfactionShinobu Fujita, Kazuyoshi Hidaka. 151-158 [doi]
- An Evaluation of Rapid Oral Bacterial Detection Apparatus for an Oral Healthcare ServiceKeiko Aoki, Kenju Akai, Noriko Yoshida, Yoshiko Aoki. 159-168 [doi]
- Data-Oriented Maintenance of Schedule Management of Nursing CareShusaku Tsumoto, Shoji Hirano, Haruko Iwata. 169-177 [doi]
- Model and Its Management Architecture of Software Service Supply ChainsMikio Aoyama. 181-189 [doi]
- An Indoor Autonomous Positioning and Navigation Service to Support Activities in Large-Scale Commercial FacilitiesTakeshi Ikeda, Mitsuru Kawamoto, Akio Sashima, Junpei Tsuji, Hidenori Kawamura, Keiji Suzuki, Koichi Kurumatani. 191-201 [doi]
- A Proposal of Adaptive Restaurant Service Model with Co-creative DesignToshiya Kaihara, Nobutada Fujii, Tomomi Nonaka, Takeshi Shinmura. 203-211 [doi]
- Design of Packaged Tours upon Semantic Service ModelJun Hirota, Yosuke Ogihara, Kazuya Oizumi, Kazuhiro Aoyama. 213-226 [doi]
- Toward Research on Designing a Service SystemYuriko Sawatani. 227-233 [doi]
- Concept Design of Cause-Related Marketing Using Wants Chain Analysis and Co-creation WorkshopsTomoyuki Fujita, Nozomi Sugiyama, Motoshi Kanke, Toshiyuki Yasui, Seiko Shirasaka, Takashi Maeno. 235-242 [doi]
- Support of Describing Service Delivery Processes in Consideration of Service Function Models on Service CAD SystemWataru Miura, Satoshi Shimada, Taiki Ogata, Jun Ota, Tamio Arai, Tatsunori Hara. 243-251 [doi]
- The Effect and Reaction of Information Presentation in Surveillance ServiceMitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki. 253-261 [doi]
- Evaluation and Assessment of Two Simulation Software for Service EngineeringGiuditta Pezzotta, Roberto Pinto, Fabiana Pirola, Sergio Cavalieri. 263-272 [doi]
- Modeling the Dynamics of Service: The Creation of Customer ValuePeter Ylén, Ossi Koivula, Marja Toivonen, Karo Tammela. 275-285 [doi]
- Designing Methodology for Innovative Service SystemsHideyuki Nakashima, Haruyuki Fujii, Masaki Suwa. 287-295 [doi]
- Proposal of a New Mutual-Aid Service to Support Resilient Society: Simulation-Based Service Design ApproachSeiichi Kawata, Junfu Chen, Kazuki Hirasawa, Keiichi Koyama, Shohei Ogawa, Bo Huang. 299-307 [doi]
- User-Centered Service Design for Multi-language Knowledge CommunicationDonghui Lin, Toru Ishida 0001. 309-317 [doi]
- A Tourism Information Service for Safety During School TripsHidekazu Kasahara, Mikihiko Mori, Koichi Kurumatani, Masayuki Mukunoki, Michihiko Minoh. 319-326 [doi]
- A Practical Approach to Improving the Provision of Information in New Chitose International AirportDaiji Kobayashi. 327-334 [doi]
- Study on Investigation of User Satisfaction After Service Implementation About Public TransportationRyoichi Tamura, Hiromi Yoshioka. 335-343 [doi]
- Negotiation of Selves in Initial Service Encounters: Conversation Analysis of Sushi RestaurantsYutaka Yamauchi, Takeshi Hiramoto. 347-353 [doi]
- Improving Service Quality in Nursing Homes Based on the Employee's SatisfactionMikako Ito, Kanta Ito, Shinichiro Kawabata, Atsushi Endo, Tomoko Ota, Noriaki Kuwahara. 355-361 [doi]
- Functions and Cost of Irrigation Service at the Aichi Irrigation SchemeHajime Tanji, Hirohide Kiri, Tetsuo Nakaya. 365-375 [doi]