Yuriko Sawatani. Toward Research on Designing a Service System. In Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka, editors, Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013. pages 227-233, Springer, 2013. [doi]
Abstract is missing.