Satoshi Suzuki, Masaya Ando, Hiroshi Hashimoto, Hajime Asama. Design Procedure and Improvement of a Mathematical Modeling to Estimate Customer Satisfaction. In Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka, editors, Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013. pages 15-23, Springer, 2013. [doi]
Abstract is missing.