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Staff Scheduling for Inbound Call and Customer Contact Centers

Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh. Staff Scheduling for Inbound Call and Customer Contact Centers. AI Magazine, 23(4):30-40, 2002.

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Alex S. Fukunaga

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Ed Hamilton

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Jason Fama

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David Andre

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Ofer Matan

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Illah R. Nourbakhsh

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