Staff Scheduling for Inbound Call and Customer Contact Centers

Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh. Staff Scheduling for Inbound Call and Customer Contact Centers. AI Magazine, 23(4):30-40, 2002.

References

No references recorded for this publication.

Cited by

No citations of this publication recorded.