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Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh. Staff Scheduling for Inbound Call and Customer Contact Centers. AI Magazine, 23(4):30-40, 2002.
Possibly Related PublicationsThe following publications are possibly variants of this publication: Staff Scheduling for Inbound Call Centers and Customer Contact CentersAlex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh. AAAI 2002: 822-829
The following publications are possibly variants of this publication: