Ryo Fukushima, Bach Quang Ho, Tatsunori Hara, Jun Ota, Rena Kawada, Narito Arimitsu. Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of "Serving not to Serve". In Takeshi Takenaka, Spring Han, Chieko Minami, editors, Serviceology for Services - 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings. Volume 1189 of Communications in Computer and Information Science, pages 3-19, Springer, 2020. [doi]
Abstract is missing.