Abstract is missing.
- Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of "Serving not to Serve"Ryo Fukushima, Bach Quang Ho, Tatsunori Hara, Jun Ota, Rena Kawada, Narito Arimitsu. 3-19 [doi]
- Exploring the Impact of Managerial Responses to Online Reviews in the Sharing Economy: A Case of Accommodation Sharing ServiceWenlong Liu, Xiucheng Fan. 20-33 [doi]
- Models for Designing Excellent Service Through Co-creation EnvironmentTatsunori Hara, Satoko Tsuru, Seiichi Yasui. 73-83 [doi]
- A Proposal for the Work Engagement Development Canvas Contributing to the Development of Work EngagementAmi Hamamoto, Nobuyuki Kobayashi, Hirotaka Fujino, Seiko Shirasaka. 84-105 [doi]
- R&D Staff Perception Leading to Product Innovation: Case Study on Carbohydrate-Free SakéKengo Matsumura, Satoshi Shimada, Yoshinori Hara. 106-125 [doi]
- Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in JapanHisashi Masuda. 143-156 [doi]
- Clarification of the Process of Value Co-creation Marketing - Case of Manufacturing IndustrySatoshi Seino. 157-172 [doi]
- Conceptualization of a Smart Service Platform for Last Mile LogisticsMichael Glöckner, Luise Pufahl, Bogdan Franczyk, Mathias Weske, André Ludwig. 175-184 [doi]
- Enriching Design Thinking with Data Science: Using the Taiwan Moving Industry as a CaseKai-Lun Yang, Jack Shih-Chieh Hsu, Hui-Mei Hsu. 185-202 [doi]
- Holistic Measurement Approach of Customer Experiences - Findings from a Japanese New Car Buyer StudyDavid Marutschke, Ted Gournelos. 203-216 [doi]
- Service Ecosystem Design Using Social Modeling to Incorporate Customers' Behavioral LogicMasafumi Hamano, Bach Q. Ho, Tatsunori Hara, Jun Ota. 217-234 [doi]
- The Application of the Cultural-Historical Activity Theory to the Value Co-creation Process in Higher EducationTakashi Tsutsumi, Masaru Unno. 235-250 [doi]
- Socially-Conscious Service System Design in the Digital Era: Research AgendaKentaro Watanabe, Yusuke Kishita, Kaito Tsunetomo, Takeshi Takenaka. 266-274 [doi]
- Maintenance IoT Project Framework for Extending Effects to All Stakeholders' BenefitToshiaki Kono, Yui Sugita, Tomoaki Hiruta. 275-286 [doi]
- Ecosystem Strategies for IoT Service Platform Ecosystems: A Case Study of RFID Linen Tags and the Japanese Linen Supply MarketYuki Inoue, Takami Kasasaku, Ryohei Arai, Takeshi Takenaka. 287-307 [doi]