Ryo Fukushima, Koji Tachioka, Tatsunori Hara, Jun Ota, Yuki Tsuzaka, Narito Arimitsu. An Analysis of the Cognitive Processes Related to "Service Awareness" of Cabin Attendants. In Yoshinori Hara, Dimitris Karagiannis, editors, Serviceology for Services - 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings. Volume 10371 of Lecture Notes in Computer Science, pages 91-100, Springer, 2017. [doi]
Abstract is missing.