Anna Gaal, David Gillette, Nancy Sadusky-Krantz, Sherry Steward. The politics, problems, and practicalities of serving as effective user advocate in an obstinate organization. In Susan B. Jones, Beth Weise Moeller, Michael Priestley, Bernadette Long, editors, Proceedings of IEEE Professional Communication Society International Professional Communication Conference and Proceedings of the 18th Annual ACM International Conference on Computer Documentation: Technology & Teamwork, Cambridge, Massachusetts, USA,. pages 111-124, IEEE, 2000. [doi]
Abstract is missing.