Vocal Minority and Silent Majority: How Do Online Ratings Reflect Population Perceptions of Quality?

Guodong (Gordon) Gao, Brad N. Greenwood, Ritu Agarwal, Jeffrey S. McCullough. Vocal Minority and Silent Majority: How Do Online Ratings Reflect Population Perceptions of Quality?. MIS Quarterly, 39(3):565-589, 2015. [doi]

Abstract

Abstract is missing.