Um Modelo para Acordo de Nível de Serviço em TI - researchr publication authors

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Sílvia Bogéa Gomes, Ricardo de Almeida Falbo, Crediné Silva de Menezes. Um Modelo para Acordo de Nível de Serviço em TI. In Jorge Luis Nicolas Audy, editor, Proceedings of the 4th Brazilian Symposium on Software Quality, SBQS 2005, Porto Alegre, RS, Brazil, June 6-10, 2005. pages 191-205, SBC, 2005. [doi]

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