Sílvia Bogéa Gomes, Ricardo de Almeida Falbo, Crediné Silva de Menezes. Um Modelo para Acordo de Nível de Serviço em TI. In Jorge Luis Nicolas Audy, editor, Proceedings of the 4th Brazilian Symposium on Software Quality, SBQS 2005, Porto Alegre, RS, Brazil, June 6-10, 2005. pages 191-205, SBC, 2005. [doi]
@inproceedings{GomesFM05,
title = {Um Modelo para Acordo de Nível de Serviço em TI},
author = {Sílvia Bogéa Gomes and Ricardo de Almeida Falbo and Crediné Silva de Menezes},
year = {2005},
doi = {10.5753/sbqs.2005.16163},
url = {https://doi.org/10.5753/sbqs.2005.16163},
researchr = {https://researchr.org/publication/GomesFM05},
cites = {0},
citedby = {0},
pages = {191-205},
booktitle = {Proceedings of the 4th Brazilian Symposium on Software Quality, SBQS 2005, Porto Alegre, RS, Brazil, June 6-10, 2005},
editor = {Jorge Luis Nicolas Audy},
publisher = {SBC},
}