David Greenwood, Ian Sommerville. Expectations and Reality: Why an Enterprise Software System Did Not Work as Planned. In Rob Pooley, Jennifer Coady, Christoph Schneider, Henry Linger, Chris Barry, Michael Lang, editors, Information Systems Development, Reflections, Challenges and New Directions [Proceedings of ISD 2011, Heriot-Watt University, Edinburgh, Scotland, UK, August 24 - 26, 2011]. pages 51-62, Springer, 2011. [doi]
Abstract is missing.