Alice M. Gross. Influencing the user experience through unexpected events. In Wendy E. Mackay, Stephen A. Brewster, Susanne Bødker, editors, 2013 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI '13, Paris, France, April 27 - May 2, 2013, Extended Abstracts. pages 1925-1928, ACM, 2013. [doi]
Abstract is missing.