Customer Satisfaction Evaluation Method Based on Big Data

Zhongwei Gu, Youxiang Cui, Haibo Tang, Xiao Liu. Customer Satisfaction Evaluation Method Based on Big Data. In Gavriel Salvendy, June Wei, editors, Design, Operation and Evaluation of Mobile Communications - Second International Conference, MOBILE 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24-29, 2021, Proceedings. Volume 12796 of Lecture Notes in Computer Science, pages 19-26, Springer, 2021. [doi]

Abstract

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