Katja Gutsche, Santina Schlögel. UTAUT Within Service Operation - the Relevance of Information Technology Acceptance on Service Quality. In Sakae Yamamoto, Hirohiko Mori, editors, Human Interface and the Management of Information: Applications in Complex Technological Environments - Thematic Area, HIMI 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Virtual Event, June 26 - July 1, 2022, Proceedings, Part II. Volume 13306 of Lecture Notes in Computer Science, pages 209-221, Springer, 2022. [doi]
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